Every Operator term, defined in plain English.
A 0-100 composite score computed nightly from six weighted components (reviews 25%, market rank 20%, financial 20%, response 15%, jobs 10%, Kai 10%).
How discoverable a business is via AI assistants (ChatGPT, Perplexity, Gemini). Inputs include schema.org markup, public data completeness, and citation frequency.
Google reviews older than 7 days with no owner response. Surfaces as dollar-opportunity on city pages and Office Manager cards.
Share of reviews and messages answered within 72 hours over the last 90 days.
Revenue band estimate from public indicators: licenses, permits, job postings, fleet size, web traffic.
Position within primary category + primary city. Blend of rating, review count, and financial signal.
Active hiring rate and headcount stability inferred from public job boards.
Depth of Kai (agentic intelligence) coverage: structured data completeness, GBP freshness, schema quality, AI-answer presence.
Estimated annual dollar volume for a category within a geography. Used for opportunity surfacing.
Share of category demand served by the top 3 businesses. High capture indicates consolidated markets.
The one-tap process that verifies a business owner and unlocks the Business Health Score and Market Analyst agent.
The $499/mo tier. Five agents: Office Manager, Bookkeeper, Market Analyst, Marketing Manager, Field Coordinator.
The free agent. Watches competitors, rank, and market alerts.
Handles reviews, customer messages, and appointment confirmations.
Invoices, payment reminders, overdue flags.
Google Business Profile posts, profile freshness, visibility score.
Routes jobs, coordinates team. Activates when a team is added.
The mobile and web app surface: one-decision cards delivered by the agent fleet.
Record of completed agent actions with expandable 'why' pills for transparency.
Expandable explanation showing what inputs drove an agent's decision.
Cross-business ML layer that pre-compiles playbooks from recurring event chains.
Google's free listing product. Operator reads + writes GBP on Autopilot.
The core consistency triad for local SEO. Operator monitors NAP drift across 30+ directories.
Google's map-based result set for local queries. Top-3 placement is the measurable prize.
Optimizing to be cited by AI answer engines (ChatGPT web, Perplexity, Gemini).
Same concept as AEO, broader framing. Includes generative visuals and summaries.
Anthropic's open protocol for AI tool use. Operator runs a public MCP server at /api/mcp.
City-normalized BHS comparison. A 70 in Honolulu is not the same as a 70 in Manhattan.
Operator's data refresh schedule: nightly by 6am HST for rankings; real-time for reviews and messages.
A city or category with too few businesses to render a full leaderboard. Logged for Kai triage.
The minimal render when data is thin: acknowledges the gap rather than fabricating numbers.
Probability that a business closes or changes hands in the next 12 months. Inputs: revenue trend, licensing, hiring, owner age where public.
Real-time stream of qualified demand signals per category + city. Developer API surface.
The pre-decision quality check run by agents before taking any public action (review reply, GBP post, SMS, etc.).
Per-agent dial: Observe, Propose, Auto. Owners choose per channel.
Telephone Consumer Protection Act. Governs SMS and voice outreach. Operator enforces consent, quiet hours, and STOP handling.
Service Organization Control 2. Operator's audit status: in progress. See /trust/.
Healthcare privacy rule. Operator Healthcare Autopilot ($1,197/mo) is HIPAA-scoped.
Community Data License Agreement — Permissive 2.0. License covering the Overture Maps data used in Operator's source stack.
The permanent Market Analyst tier at $0/mo. Not a trial.
See also: Methodology · FAQ · Trust