/trust

How we handle
the responsibility.

What we promise, what we protect, and how we prove it.

The promises

Your data is never sold

Not to advertisers. Not to data brokers. Not to partners. Not to anyone.

Customer conversations never train models

Call recordings, transcripts, and chat history stay in your account and are never used to train models.

You can export everything

At any time, for any reason, for no cost. Your data is yours.

TCPA opt-outs are honored

We check the opt-out list before every SMS, every time. No exceptions.

No hidden use of automation

Every interaction handled by automation is disclosed. Callers and visitors know when they are talking to a person and when they are not.

Breach notice in 72 hours

If a security incident affects your data, we tell you within 72 hours. Plain language. What happened, what was exposed, what to do.

Compliance
SOC 2 Type II
In progress, Q3 2026
TCPA
Opt-out enforced
GDPR
30-day request window
CCPA
Full rights
PCI
Via Stripe
What we will not build
  • No HIPAA-regulated workflows for now
  • No facial recognition or biometric capture
  • No dark patterns in cancellation
  • No hidden automation in human-presented content

Report a concern

Email trust@operator.fyi. A real person reads it. 48-hour response commitment.

Contact trust team